Information
Return Policy
Thank you for shopping at Shopcozy. Our online shop guarantees that our products will satisfy your needs as we have independent designers, high-quality materials, reliable production factories and, a responsible QA team, which inspects all products before packaging.
If you are not entirely satisfied with your purchase, please contact us. We will try our best to meet your request.
| Return Policy | -All purchases (except swimwear, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order. -Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. If not, the buyer is responsible for all incurred fees and no refund will be issued. -The Buyer is responsible for the return shipping fee. -Items that do not meet these criteria will not be considered for return. |
| Purchase Not Eligible for Return | -Finalsale items are not eligible for return. -Swimwear, underwear, and panties cannot be returned or exchanged. -Swimwear can only be returned if it is defective/damaged or is a wrong delivery. -You must email us a picture showing the problem/defect after submitting the return request online. |
| Kind reminder before returnning | - Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return. - Return packages should be authorized. Any return request not authorized by the customer service will not be honored. Please be sure to submit a return request online or contact us before returning. - Please ensure that the item(s) you are returning matches your return request. Do not include additional item(s) not listed. |
| Fast Refund | - Send the returned purchase in its original packaging with product tag back to our return center. We will issue a refund to your original payment method within a week. Note: Generally, the original shipping charges for an order (if any) are non-refundable. |
| Order Cancellation | -We accept order cancellation before the product is shipped or produced. -If the order is cancelled you will get full refund. -We cannot cancel the order if the product is already shipped out. Please submit a help ticket from Contact us if you decide to cancel the order. |
Contact us
-If you have further questions/issues, please contact us.