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Delivery Time=Processing Time+Shipping TimeOur estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment.Shipping fees are calculated based on the package weight and the destination.For example, if you order a dress, it will need 1-2 business days of processing time and 8-14 business days of shipping time. Therefore, you are expected to receive it in 9-16 business days.<div class="media-wrap image-wrap align-start" style="text-align:start"><img class="media-wrap image-wrap" src="https://harbor-product.s3.us-west-1.amazonaws.com/catalog/activity/PAGwHZRwt81571741857.png" height="auto" style="height:auto"/></div>(*The processing time may vary for different items. Once your order is placed, you can check the order shipping info from the online order status page. We will also inform you through your registered email.)Due to the abnormality of the logistics provider caused by the COVID-19, there may be a 2-4 days delay in processing your orders.Note for taxes: For most countries, you do not need to pay for importing fees, duties, or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK, and Canada), you may need to pay duties or VAT according to the corresponding levying rules.We offer international shipping for most destinations of the world. The standard shipping will take 8 to 14 business days with extra 1 to 2 business days of processing time for every order. If you have any further questions, please contact our customer services at service@shopcozy.com.

Shipping & Delivery

<h3 class="MsoNormal">How can I pay for my order with credit/debit card?</h3>You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us. Please see below the payment methods we accept:<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" src="/image/catalog/activity/ONwLjiF7to1648619449.png" width="723px" height="86.1328px" style="width:723px;height:86.1328px"/></div>Please note that Shopcozy does not collect your credit/debit card number or personal information when you make a payment. We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorization by both us and the card issuer. To better protect our customers when making online payments by card you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone, or the bank issuer requires additional interaction, either through fingerprint, two-factor authentication, or similar methods based on authentication factors. For more questions regarding the authentication, please consult your card-issuing bank for information. <h3 class="MsoNormal">My payment was declined when using with credit/debit card, what should I do?</h3><h4 class="MsoNormal">1. Place your order again</h4>If your payment has been declined, then you&#x27;ll need to place your order again. We&#x27;re not able to reinstate an order once the payment has been declined.<h4 class="MsoNormal">2. Make the relevant checks</h4>To help ensure your order is not declined when placing a new order we suggest checking the following:Check the card details on your to make sure the information is correct, e.g. the expiry date .Make sure you enter the security code correctly - that&#x27;s the three digit number on the back of your card.Your card issuer may have declined your payment - as they don&#x27;t tell us the reason for this, it&#x27;s best to check with them or contact your bank.If you&#x27;ve checked all of the above, try paying with another card or another payment method.<h4 class="MsoNormal">3. Next steps</h4>If your payment has been declined through the 3D secure security measures you’ll need to contact your bank for further information.Whereas, if you&#x27;ve received an error message, please contact us with as many details as you can about the issue - including the error messages you receive, and we&#x27;ll try to resolve it as soon as we can.<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" src="/image/catalog/activity/PCa5BJTVWf1648619480.png" width="259px" height="172px" style="width:259px;height:172px"/></div><h3 style="text-align:left;" class="MsoNormal">Pay with PayPal</h3>PayPal is an easy way to integrate today’s most popular payment methods. And PayPal makes it simple to add new payment methods whenever they become available. Firstly, you can set up a Paypal account on the PayPal website. It only takes minutes to open a PayPal account and it’s free. And then when pay with Paypal, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. Also You may still check out even without a PayPal account. To do so, please click on”Pay with Debit/Credit Card” and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.<h3 class="MsoNormal"> Why pay with PayPal? It&#x27;s safer: shop at thousands of websites without sharing your financial details. It&#x27;s faster: with no need to type in your card details, you can check out in a few clicks. It&#x27;s easier: all you need is an email address and password to pay online.</h3> <div class="media-wrap image-wrap"><img class="media-wrap image-wrap" src="/image/catalog/activity/rr1LFbvvKN1648619509.png" width="170px" height="85px" style="width:170px;height:85px"/></div><h3 class="MsoNormal">How do I pay for an order using Apple Pay?</h3>We accept Apple Pay as a payment method on our website. If your device and browser are supported by Apple Pay, you will see this payment option at checkout. You can pay with Apple Pay using a Visa, MasterCard, American Express,Discover or JCB card. Paying with Klarna<div class="media-wrap image-wrap"><img class="media-wrap image-wrap" src="/image/catalog/activity/1yU2ja7hGp1664250107.png" width="98px" height="57px" style="width:98px;height:57px"/></div>Pay later shopping.Split into 4 interest-free installments, paid every 2 weeks 1. What is Klarna?Klarna offers direct payments, pay after delivery options, and installment plans in a one-click purchase experience that lets consumers pay when and how they prefer to. Learn more about Klarna, please click <a href="https://www.klarna.com/us/">here</a>.<div class="media-wrap image-wrap align-center" style="text-align:center"><img class="media-wrap image-wrap align-center" src="/image/catalog/activity/gvjNOXHTVb1664250133.png" width="309px" height="37px" style="width:309px;height:37px"/></div> 2. How it works？Split the cost of purchase into 4 interest-free, paid every 2 weeks. No interest or surcharges if you pay on time. You can choose to pay the total amount you need to pay in the same four interest-free installments. The first installment will be charged directly to your card when the order is delivered, and the remaining three installments will be charged to the card every two weeks. <div class="media-wrap image-wrap"><img class="media-wrap image-wrap" src="/image/catalog/activity/HwyTUyVvD01664250166.png" width="294px" height="297px" style="width:294px;height:297px"/></div>3. Is Klarna available for all products?No, Klarna is currently available to customers with a US shipping address. You can choose other payment options in our store if you do not meet the above payment conditions for Klarna. Learn more about KlarnaFor any information on the customer service of Klarna, please click <a href="https://www.klarna.com/us/customer-service/">here</a>. For information on Privacy Policy of Klarna, please click <a href="https://www.klarna.com/international/privacy-policy/">here</a>. For information on Terms-and-Conditions of Klarna, please click<a href="https://www.klarna.com/international/terms-and-conditions/"> here.</a>

Payment Method

<h3 style="text-align:start;" size="0" _root="undefined" __ownerid="undefined" __hash="undefined" __altered="false">Need Help?</h3><h3>If you have any questions, please feel free to contact us❤️</h3><h3></h3><h3 style="text-align:start;text-indent:2em;">Support Business Hours (GMT)</h3><h3 style="text-align:start;text-indent:2em;"><a href="https://direct.lc.chat/12657117/19" target="">Live Chat：24/7</a></h3><h3 style="text-align:start;text-indent:2em;">Ticket: Response within 24 hours</h3><h3 style="text-indent:2em;">Email: service@shopcozy.com</h3>The advertising and marketing activities of this website are operated by:Guangzhou Shopcozy Clothing Co., Ltd.Room 302, Building 1, No. 418, Shatai South Road, Tianhe District, Guangzhou (Non-returning address)<h3 style="text-align:start;text-indent:2em;"></h3>

Contact Us

Thank you for shopping at Shopcozy. Our online shop guarantees that our products will satisfy your needs as we have independent designers, high-quality materials, reliable production factories and, a responsible QA team, which inspects all products before packaging.If you are not entirely satisfied with your purchase, please contact us at <a href="https://noracora.com/contact-us" target="">service@shopcozy.com</a>, we will try our best to meet your request.Fast refund: We will issue a refund to your original payment method within a week.Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.Order cancellationYour order shall be fully refunded if it is canceled within 12 hours of your purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 12 hours of the purchase but before the shipment, a 15% cancellation fee shall be applied. We will NOT accept an order cancellation request if the order has already been shipped. Return Policy-All purchases (except swimwear, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order.-Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.-The Buyer is responsible for the return shipping fee.Items that do not meet these criteria will not be considered for return.Purchase not eligible for return-Finalsale items are not eligible for return.-Swimwear, underwear, and panties cannot be returned or exchanged.-Swimwear can only be returned if it is defective/damaged or is a wrong delivery.-You must email us a picture showing the problem/defect after submitting the return request online.Contact usIf you have further questions/issues, please contact us at <a href="https://noracora.com/contact-us" target="">service@shopcozy.com</a>.

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